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+382 69 888 000Frequently Asked Questions

1
IS IT POSSIBLE TO CHANGE MY BOOKING?
Yes, you can change your booking at latest 48 hours before you pick-up a car. Please send us an e-mail regarding the change of your booking. This service is free.
2
IS IT POSSIBLE TO CANCEL MY BOOKING?
Yes, you can cancel your booking at latest 48 hours before the time specified for picking-up a car. If you fail to cancel your booking in due time, you are obligated to pay the full rental price.
3
SHALL I HAVE ANY ADDITIONAL COSTS IF I DO NOT RETURN THE CAR ON TIME?
The rental day is based on a 24-hour rental period commencing from the time of pickup. In case you are late more than an hour, the next rental day shall be charged.
4
I HAVE MADE A RESERVATION BUT HAVE NOT RECEIVED ANY EMAIL CONFIRMING MY BOOKING. WHAT SHALL I DO?
If you have not received the email with confirmation of booking, please send us email at: idealcar@t-com.me.
5
DO I NEED TO RETURN THE CAR WITH A FULL TANK?
You will pick up your rental car with the full fuel tank. If you do not return the car with the full tank, you will be invoiced the cost of missing fuel and a refuelling service charge.
6
CAN I HIRE A CAR IF I DO NOT HAVE ANY CREDIT CARD?
Yes, you can. We receive cash paymenta, as well.
7
HOW CAN I MAKE A COMPLAINT AFTER CAR RENTAL?
Please send an email to our manager at: idealcar@t-com.me indicating the number of your rental agreement and details of your complaint.
8
CAN I PICK UP A CAR OUTSIDE THE COUNTRY?
Yes, you can pick up a car in some of the neighboring countries. This service shall be charged.
9
WHAT I NEED TO HAVE IN ORDER TO BE ABLE PICK UP A CAR?
Valid credit car or cash.
Driving license: your driving license must be valid and you must have at least two years of driving experience. If your driving license is not in the language officially used in the country, you must have a certified translation.
10
WHAT SHALL I DO IN CASE OF AN ACCIDENT?
In case of an accident, it is very important to call the police immediately (Police telephone number: 122) and inform representatives of the IDEAL Rent-a-Car about the accident. If the accident is not caused by your fault, we shall provide a replacement vehicle. You must fill in and sign all needed papers you may receive from the police. Details about third persons who participated in the accidents must be submitted, as well.
11
WHAT IF I RETURN THE VEHICLE BEFORE THE AGREED DATE?
If you return the vehicle sooner than agreed, we shall not be able to refund you.
12
CAN I DRIVE MACADAM ROADS OR OFF-ROAD IN THE RENTAL CAR?
If you drive off-road, all insurances shall cease. In such a case, you will be fully charged all damages incurred to the vehicle.
13
CAN MORE THAN ONE PERSON DRIVE THE RENTAL CAR?
Yes, but please indicate the name of another driver when picking up the vehicle. This is needed because of insurance and in case of a police check of drivers on the road.
14
CHILDREN AND SAFETY
In many countries, children below 135 cm in height must use child safety seats. Such seats are provided by the IDEAL Rent-a-Car free of charge.
15
WHAT TO DO IF I GET LOST WHILE DRIVING A RENTAL CAR?
Our recommendation is to take GPS and you will never get lost. This service is free of charge.
16
HOW TO GET AN INVOICE?
We will send you the invoice by email when the vehicle is returned. In case you have any particular requests, do not hesitate to contact us and we will try to do our best to meet your demands.
17
HOW TO BOOK A CAR?
You can book a car by email (the form is available on our website) or by phone (contact telephone number).
18
DO I NEED A DRIVING LICENSE?
Yes, and we accept only original and valid driving licenses. We do not accept any copies of driving licenses.
19
IS IT POSSIBLE TO PROLONG THE RENTAL TIME WHILE I STILL HAVE A CAR OUT ON RENT?
Mainly, yes. However, it may happen sometimes during a tourist season that we have to refuse your request for the rental prolongation, if other clients have already made a reservation and we have no available cars. In any case, please contact us and check out whether your reservation can be prolonged.
20
WHAT TO DO WITH RENTAL-RELATED PAPERWORK?
We recommend you to keep all the documents related to your car rental, including also the Car Rental Agreement, invoice, fuel bills, etc.

Other payment options

                     If you prefer other payment options
                     you can pay in cash
                     on line & off line
                     By a remittance
                     By a bank transfer
                     Personally - in cash

Important telephone numbers

Police: 122
Country code: +382
General information: 1181
Emergency service: 124
Road assistance: 19807
Podgorica Airport, Tivat Airport
Dubrovnik Airport, Tirana Airport

Our address:

Podgorica Airport, Podgorica, Montenegro
Tivat Airport, Tivat, Montenegro

Booking offices:

Podgorica: +382 69 888 000
Tivat: +382 69 777 222

Payment options